Frequently Asked Questions
Shipping & Returns
What is your return or exchange policy?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Do you charge extra for larger sizes?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Do you offer repairs and refittings on purchased outfits?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Why is your brand considered a luxury investment?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Product Care
Are your designs suitable for all seasons?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Can I request a more modest version of a design?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Can I request a colour change for a blouse or printed outfit?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
How can I best care for my PDP pieces?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Customization & Alterations
Can I customize a lehenga into an Anarkali or transform a jumpsuit into a lehenga?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Can heel heights be customized?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Will the embellishments fade over time?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.
Can I purchase just the blouse or just the blazer from a set?
As each of our garments and accessories is meticulously handcrafted to order, we do not offer refunds once a piece has been sold. However, in the rare instance of a genuine quality concern on a custom order (excluding sale pieces), we may, at our discretion, offer an exchange for store credit, provided it meets our terms and conditions.