Shipping policy

At favgreen, every piece is handcrafted with care and attention to detail. Here is everything you need to know about how we ship.

Order Processing

Orders are processed after successful payment confirmation. If your ordered piece is in stock, it will be dispatched within 48 hours. If it is a made to order piece, we will inform you of the production timeline after your order is confirmed. Dispatch will follow within 48 hours of completion.

Order Status

Once your order is placed and payment is confirmed, you will receive the following emails:

Order confirmation email once payment is approved
Shipping confirmation email with your FedEx tracking number once your order is dispatched

Please allow up to 1 business day for tracking updates to appear on the carrier's system.

Shipping Within India

We offer complimentary shipping on all domestic orders. Delivery timelines will vary based on your location and will be communicated at checkout.

International Shipping

We ship worldwide via FedEx. International orders are typically delivered within 6 to 9 days from dispatch.

International orders are shipped on a DDU (Delivery Duty Unpaid) basis. Product prices do not include import duties, customs charges, or local taxes. These are the responsibility of the customer and must be paid at the time of delivery to release the shipment from customs.

Delivery Responsibility

The customer is solely responsible for providing a correct and complete delivery address. favgreen is not responsible for orders that cannot be delivered or are delivered to the wrong address due to incorrect information provided at checkout.

Please ensure someone is available to receive the package at the provided address. FedEx will make a limited number of delivery attempts. If the package cannot be delivered, it may be returned to us or left in the carrier's custody. favgreen cannot be held responsible for packages in such situations.

Address Changes

If you need to change your delivery address, contact us at care@favgreen.co as soon as possible after placing your order. Address changes are not guaranteed and depend entirely on the order status at the time of the request.

Lost or Missing Packages

Claims for lost or missing packages must be raised within 30 days from the date of dispatch. Claims raised after this period will not be accepted and favgreen cannot be held responsible.