Refund policy
At favgreen, every piece is one of a kind. Each piece carries handwork done by skilled artisans and because of that, minor differences in artwork, texture, and finish are natural and expected. No two pieces are ever exactly alike. That is not a flaw. That is the point.
Exchange Policy
We accept exchanges for Indian customers only. To initiate an exchange, contact us within 48 hours of delivery at care@favgreen.co or WhatsApp +91 92748 55064.
An unboxing video is compulsory to raise an exchange request. All exchanges are subject to availability and team approval.
No Return Policy
We do not accept returns. This applies to all orders including discounted or sale items.
Order Confirmation Responsibility
We put a lot into every piece. We request you to put the same care into reviewing your order before confirming. Once an order is confirmed, it cannot be modified, cancelled, or refunded.
Measurement & Order Completion
All required measurements must be submitted within 48 hours of order confirmation. If you were unable to select your measurements during checkout, reach out to us on WhatsApp at +91 92748 55064 within the same timeframe. Failure to do so may result in order cancellation with no refund eligibility.
Quality Assurance
Every piece goes through strict quality checks before it leaves us. We take that seriously.
Exceptional Cases
In rare situations such as a manufacturing defect or an incorrect product being delivered, our team will review the issue and provide a resolution at our discretion.
Reporting an Issue
If you receive a defective or incorrect product, contact us within 48 hours of delivery. An unboxing video is compulsory to raise any issue. Please share the video along with your order details and clear photos of the issue at care@favgreen.co
Important Note
Minor variations in color, texture or design may occur due to the handcrafted nature of each piece or differences in screen and lighting. These are not considered defects. They are what makes yours, yours.